Frequently Asked Questions

Quality & Craftsmanship

All doors and hardware we offer are above big-box store quality. Our showroom features a curated selection we trust and use regularly.
Not at our Middletown location. Most doors come from high-quality manufacturers. For truly custom work, we partner with trusted small-shop craftsmen.
Yes. Off-menu, we can source virtually any brand available on the market and help you decide if it’s the right fit.

Because doors are sensitive to real-world conditions. The assessment allows us to verify measurements and details so you get the right solution, not a guess.
Only if you want us to take measurements or confirm specifications. If you provide complete measurements and specs, we can supply doors or hardware without an assessment.
No. The deposit is non-refundable, but we’ll help make sure an assessment is the right next step before scheduling. There’s no obligation to proceed afterward.
Yes. Our work is planned, professional, and documented. We take photos, explain what we’re doing, and set expectations clearly before any work begins.

Free consultations are available in the showroom, by phone, or on Zoom. Formal quotes are provided after an on-site assessment with a $295 non-refundable deposit. There is no obligation to move forward.
It covers time and travel to evaluate your door in place, verify conditions, and prepare an accurate written quote.
Costs vary by service. During your free consultation, we’ll explain the standard service options and typical price ranges so you can decide whether it makes sense to move forward.
Quotes are valid for 30 days. We can update pricing if you need more time.

Classic Door is owned by Cody and Allyson Harple. They are involved in the day-to-day operation of the business and are often in the showroom or on site.
Yes. Classic Door is based in Middletown, Rhode Island. We work with homeowners and builders in the surrounding area and partner with local tradespeople, craftspeople, and suppliers whenever possible.
Our showroom is new. The experience is not. Our work is based on years of hands-on experience with doors, hardware, and residential projects, including older and historic homes. We focus specifically on doors — how they fit, function, and perform over time.
You’ll work directly with our team. Homeowners and builders are welcome to visit the showroom, meet the owners, and talk through a project in person.

No, not at our Middletown location. We supply high-quality manufacturer-built doors and work with small-shop craftsmen for fully custom doors.
Consultations are free. Formal quotes require an on-site assessment with a $295 non-refundable deposit. Quotes are valid for 30 days.
Not automatically. Doors can be pre-finished by the manufacturer or finished by a trusted local subcontractor. We’ll include this clearly if needed.
Only if you want us to take measurements or confirm specifications. If you provide complete specs, we can supply doors or hardware without an assessment.
Standard doors are typically 4–8 weeks. Custom doors are 8–12 weeks. Exterior doors, glass, special shapes, and prefinishing take longer. Installation is often scheduled after delivery.
Yes. Bring your measurements and specs. We can help in person or remotely.
No. Most doors are built to order. If timing matters, we’ll help find the most readily available option.
We offer a curated showroom selection and can source off-menu brands as needed.
No. The deposit is non-refundable, but there’s no obligation to proceed, and we’ll confirm it’s the right next step before scheduling.